01What to include
To help us find and verify your data quickly, please tell us:
- Your name.
- The email address or phone number your data is associated with (send from that email if you can — it helps us confirm it’s you).
- The company you’re connected to, if you dealt with us through a business that uses Atlas.
- Whether you want everything deleted, or only specific data.
02What happens next
- We confirm we’ve received your request, usually within a couple of business days.
- We verify your identity to make sure we don’t delete someone else’s data by mistake.
- We delete the personal data we hold about you — and ask our service providers to do the same — within 30 days, unless the law requires us to keep something (for example, records needed for tax or accounting).
- We email you to confirm once it’s done.
03If a business connected your data
If your data reached Atlas because a business you buy from or sell to uses us (for example, you’re listed as one of their distributors or customers), that business is the data controller and we process the data on their behalf. In that case we act on their instruction — email us anyway and we’ll forward your request to them and help get it actioned.
04WhatsApp & messaging
If you interacted with an Atlas agent over WhatsApp, you can ask us to delete the messages, media, and phone number we processed from that conversation. Just mention WhatsApp in your email.
05Learn more
For the full picture of what we collect and why, see our Privacy Policy. Atlas is operated by FIVESIX LTD (parent company of the ZeroOne brand), with operations in Connecticut, United States, and Abuja, Nigeria.